Frequently Asked Questions

Is Lifesupply a Canadian company? Yes.

Where is located? is headquartered in Vancouver, British Columbia, with a showroom, distribution, dropship and fulfillment centre located at 6911 King George Highway, Surrey, British Columbia, Canada V3W 5A1

Does Lifesupply have any stores in Canada or the United States?  The company has a showroom, distribution, dropship and fulfillment centre located at 6911 King George Highway, Surrey, British Columbia, Canada V3W 5A1

Are the prices on in Canadian funds? Yes

What are the mode of payments on  PayPal, credit card, and cheque. 

To which address, can I mail a cheque or money order? All cheques or money orders can be mailed to 

Unit 104 - 7728 128 St
Suite 260
Surrey, BC
V3W 1L3

How can I place orders if I don’t have a credit card?  Yes. You can pay with PayPal.

Do you accept debit credit cards?  No.  However, you can link your debit credit card to a PayPal account and make the payment with PayPal.

When does Lifesupply ship the products? Lifesupply will ship products only after the receipt of payment subject to availability.

Is it possible to return purchased items and receive a refund? For hygienic reasons, Lifesupply does not accept any returns and cannot issue any refund. All sales are final as per the company’s no return / no refund policy and disclaimers on this site as well as on the e-receipt.

How can I place my order? All orders must be placed online by creating an account, entering both the shipping and billing address, and selecting one of the available modes of payment.

Is it possible to place an order over the phone? No. For security reasons, we do not take any orders over the phone.

Can I pick up my order?  Unless otherwise stated, pickup of orders is NOT available and your order will need to be shipped to a valid Canadian address.

Does LifeSupply offer free shipping in Canada? We offer free shipping on order over $99.  Certain restrictions apply.  Free Shipping is also available on select items under Free Shipping in Canada category.

Does LifeSupply offer international shipping?  No.

Does LifeSupply free shipping to the United States? No.  Lifesupply only ships within Canada.  

Do I need any prescription to make a purchase?  No.

What is the warranty on products you buy from us?  The warranty details differ for each product.  The warranty is provided by the manufacturer only. Please check with manufacturer for warranty details.

I just made a purchase and only got 25 welcome bonus points.  When do I get the points for my purchase? A customer earns 10 points for each CA $1 spent from orders regardless of the amount the customer spent (excluding any shipping fees and taxes).  Points are added to a loyalty account when an order is completed or shipped and are subtracted when an order is cancelled, declined, or refunded.  New loyalty accounts will be credited 25 points as welcome bonus.