Frequently Asked Questions
Is lifesupply.ca is a Canadian company? Yes.
Where is lifesupply.ca located? Lifesupply.ca is headquartered in Vancouver, BC, with warehouses across Canada and the United States
Does LifeSupply have any stores in Canada or the United States? No. LifeSupply is an online retailer of wellness products. The company does not operate any bricks and mortar stores.
Are the prices on lifesupply.ca in Canadian funds? Yes.
What are the mode of payments on lifesupply.ca? PayPal, credit card, and cheque.
To which address, can I mail the cheque? All cheques can
How can I place orders if I don’t have a credit card? Yes. You can pay with PayPal.
Do you accept debit credit cards? No. However, you can link your debit credit card to a PayPal account and make the payment with PayPal.
When does LifeSupply ship the products? LifeSupply will ship products only after the receipt of payment subject to availability.
Is it possible to return purchased items and receive a refund? For hygienic reasons, LifeSupply does not accept any returns and cannot issue any refund. All sales are final as per the company’s no return / no refund policy and disclaimers on this site as well as on the e-receipt.
How can I place my order? All orders must be placed online by creating an account, entering both the shipping and billing address, and selecting one of the available modes of payment.
Is it possible to place an order over the phone? No. For security reasons, we do not take any orders over the phone.
Can I pick up my order? No. Orders can only be shipped. There is no pick up option.
Does LifeSupply offer free shipping in Canada? We offer free shipping on order over $99. Free Shipping is also available on select items under Free Shipping in Canada category.
Does LifeSupply offer international shipping? NO.
Does LifeSupply free shipping to the United States? US based customers enjoy the benefit of free shipping with orders over $89US on lifesupply.com
Do I need any prescription to make a purchase? No.
What is the warranty on products you buy from us? The warranty details differ for each product. Please check with manufacturer for warranty details.
I just made a purchase and only got 25 welcome bonus points. When do I get the points for my purchase?
A customer earns 10 points for each CA $1 spent from orders regardless of the amount the customer spent (excluding any shipping fees and taxes). Points are added to a loyalty account when an order is completed or shipped and are subtracted when an order is cancelled, declined, or refunded.
New loyalty accounts will be credited 25 points as welcome bonus.